MRSA Superbug Forum |
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COPIES OF HOSPITAL NOTES
Started by MARGARET |
Posted: March 17, 2005 at 16:33 | |
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DO YOU HAVE TO PAY FOR COPIES OF HOSPITAL NOTES AS I READ SOMEWHERE ON THIS FORUM THAT IF YOU MADE A FORMAL COMPLAINT TO THE HEATLH YOU DIDNT PAY OR IS THAT FOR SOMETHING ELSE. 1882
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Re: COPIES OF HOSPITAL NOTES
Reply #1 by Petula |
Posted: March 18, 2005 at 09:34 | |
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If you have an queries about getting your medical notes or how to make a complaint - I would suggest that you speak with the PALS Patient Liaison Advisory Service of your hospital. All hospitals have them and they can fins out information for you whilst not disclosing details until you ask them to name you. General enquiries, such as how do I get a copy of my notes, how much will it cost etc. Have you a policy or procedure for making a complaint - where can i find it? I recommend you gather as much information before selecting your course of action. Good Luck 1888
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Re: COPIES OF HOSPITAL NOTES
Reply #2 by Debbie |
Posted: March 18, 2005 at 10:04 | |
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You have to pay photocopying charges, which can be up to £50, depending on which hospital. 1890
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Re: COPIES OF HOSPITAL NOTES
Reply #3 by moya |
Posted: March 18, 2005 at 11:17 | |
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Margaret if you have taken the first steps in making a formal complaint through the complaints dept then copies of all your medical records will be done by the trust FREE of charge. However if you have told the trust that you have instructed leagal council then charges will apply. 1891
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Re: COPIES OF HOSPITAL NOTES
Reply #4 by Phip |
Posted: March 18, 2005 at 22:47 | |
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I made a complaint to the hospital where my Dad died, and just recently I asked for his notes and they have asked me for £50 before they will release them to me. I am going to write back and object to this as I don't see why I should have to pay £50 to try to make sense of the catalogue of contradictory information they have so far given us. Does anybody know if the release of medical notes when a complaint has been made is free in all NHS Trusts or is it discretionary? 1904
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Re: COPIES OF HOSPITAL NOTES
Reply #5 by Derek Butler |
Posted: March 19, 2005 at 20:33 | |
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Phip, We made a complaint with regard to my Stepfather to the hospital that he had been in,and after the meeting that we had with them,which was to try and resolve our differences,we asked for a copy of my Stepfathers medical notes.We were informed that we would have to pay for them by the department that was putting the copy together,when we told them that we had an official complaint in against the hospital,they informed us that as that was the case,there would be no charge for the copies. Stand your ground to begin with,because i believe that if they think that they can get away with charging you,then they will try to do that.One piece of advice though,if you do not mind me giving you it,and that is ask them for A COMPLETE SET OF THE MEDICAL NOTES. a) Lab reports b) Doctors notes. c)Prescription notes. d)All stats charts. Just tell them you want everything that they have in the notes relating to your father, If you don't,then if you need any that the fail to give you,then i am afraid they will charge you for them. I hope this is of some help. 1914
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Re: COPIES OF HOSPITAL NOTES
Reply #6 by Phip |
Posted: March 19, 2005 at 23:13 | |
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Derek, Thanks for that - and of course I don't mind you giving me advice! I shall use your list of documents in my letter. It's not so much that they want £50, it's the principle of the whole thing - in my cynical state of mind I half think that by asking people to pay, they are hoping most people will just forget the idea. Must be time for another glass of wine.... 1915
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Re: COPIES OF HOSPITAL NOTES
Reply #7 by MARGARET MITCHELL |
Posted: March 26, 2005 at 17:56 | |
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CAN I ASK YOU DEREK HOW LONG DID IT TAKE YOU TO READ THE NOTES YOU LOOKED AT BECAUSE THEY HAVE ONLY GIVEN ME AN HOUR TO LOOK AT 2 WEEKS WORTH .IF I WANTED TO LOOK AT ALL MY DADS NOTES I WOULD NEED A WHEEL BARROW!! THERE WILL BE SOMEONE IN THE ROOM WITH ME ALL THE TIME AND THEY CANT ANSWER ANY QUESTIONS.BUT THEY SAID IF I WANTED TO LOOK AT ANY MORE I COULD MAKE ANOTHER REQUEST. 2094
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Re: COPIES OF HOSPITAL NOTES
Reply #8 by Derek Butler |
Posted: March 26, 2005 at 20:36 | |
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Margret, We obtained a complete set of my Stepfathers notes,and therefore as we had obtained a copy of those notes,they were ours to take away from the hospital.I have never come across a situation like yours,but if i may sugest something and that depends on what you are looking for,and that is concentrate on looking for what it is that you have requested to see the notes for. With us,we could take our time and read them at our lesure,but we still became distracted and started to look at all the notes,but we could do that because we had these notes at home and therefore had all the time we needed.You however have only an hour,so i would sugest that if you are looking for anything to do with MRSA you immediately should look at :- a) Any lab reports for that 2 wk period. b) All the Doctors and Nurses notes for the same period. c) All the prescription notes for that period.If you are looking for anything to do with MRSA,the type of Antibiotic given will give you a clue as to when they were treating it. d) All the stats charts for that period,as thesewill show if he was running a temp,then he may have had an infection,and you can then cross reffrence this with the other information on the other notes. I hope this is of some help Margret.I would as i said concentrate on what you are particularly looking for,and if you can,take some help with you.If i can be of any further help do not hesitate to ask. Derek. 2099
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Re: COPIES OF HOSPITAL NOTES
Reply #9 by MARGARET |
Posted: March 27, 2005 at 18:00 | |
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HI DEREK, AS I KNOW MY FATHER HAD MRSA I AM LOOKING FOR ANYTHING RELATING TO THIS IE IF IT WAS WORSE THAN THEY WERE LETTING ON ALSO AS MY FATHER LOOKED LIKE A MUGGING VICTIM RATHER THAN A PATIENT ANYTHING RELATING TO THE FALLS HE WAS HAVING AND HOW LONG HE HAD TO WAIT ON THE FLOOR FOR SOMEONE TO COME TO HIM!! ALTHOUGH I DONT SUPPOSE THEY WILL HAVE PUT THIS DOWN.I SUSPECT MY DAD HAD MRSA INTERNALY AS THEY HAD HIM ON A DRIP FOR A COUPLE OF WEEKS AND HE HE COULDNT KEEP ANYTHING DOWN WITH CONSTANT TRIPS TO THE TOILET.THATS WHY HE KEPT FALLING HE WAS TRYING TO KEEP HIS DIGNITY AND OF COURSE AS THE STAFF DIDNT COME TO HIM FOR A LONG TIME HE GOT OUT OF BED TO USE THE TOILET AND FELL.THE SMELL WAS AWFULL. IT STARTED IN DIABETIC LEG ULCERS AND IAM SURE IT SPREAD ELSEWHERE. IVE MADE A COMPLAINT AS I WAS NOT HAPPY WITH MY DADS CARE IE ASEPTIC DRESSINGS CARE NIL, CONSTANT FALLS AND INJURIES.FLORENCE NIGHTENGALE SAID "THE FIRST REQUIREMENT IN HOSPITAL IS THAT IT SHOULD DO THE SICK NO HARM" IT HELPS THAT I DO KNOW A BIT OF MEDICAL TERMINOLOGY AS I USED TO BE A NURSE IN THE 70 S. THANKS. 2114
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Re: COPIES OF HOSPITAL NOTES
Reply #10 by Richard Lawson |
Posted: March 28, 2005 at 17:53 | |
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A patient has the statutory right to request a hospital forward copies of their medical notes under the Data Protection Act 1998. The hospital must disclose all the notes within 40 days of the request and can charge upto £50 for the notes. If you are trying to get hold of hospital notes relating to treatment of a deceased relative, you have the right to have copies of the full set of notes under the Access To Health Records Act 1990. Notes must be sent to you within 40 days and again the hospital can charge upto £50. The best person to apply for the notes is the Executor or Administrator of the estate, as they have legal title to deal with matters of the estate. If the deceased left no Will, close family (surviving spouse or child) are the best people to apply for the notes, but the hospital records department may require the applicant to sign a statutory declaration, usually in front of a solicitor,to verify that the applicant is who they say they are. You may also be required to send a certified copy of a birth certificate or marriage certificate, to confirm your relationship to the deceased. If you have begun a NHS Complaint, then you request the notes, in my experience 90% of Trusts will still charge for the notes. The Trust can waive a fee but is not obliged to. If the notes are late arriving or there are notes missing, phone the records department at the hospital and keep politely pressing them. If that doesnt work, take your complaint about the notes to the Trusts Chief Executive. If you still need help, email me at richard.lawson@lindermyers.co.uk or phone me on 0161 837 6829 2134
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Re: COPIES OF HOSPITAL NOTES
Reply #11 by bernadette moloney |
Posted: June 13, 2008 at 18:42 | |
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how long do hospitals keep records for. thanks 21371
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Re: COPIES OF HOSPITAL NOTES
Reply #12 by linda mccafferty |
Posted: June 14, 2008 at 15:05 | |
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Im not sure Bernadette but i think it is 5 yrs after the person has died . 21386
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Re: COPIES OF HOSPITAL NOTES
Reply #13 by mr correction |
Posted: June 14, 2008 at 20:38 | |
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Absolutely Incorrect Info..... 21392
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Re: COPIES OF HOSPITAL NOTES
Reply #14 by FW |
Posted: June 14, 2008 at 21:12 | |
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At least 30 years - new guidance on histology records - dependent on whether adult or child see http://www.ibms.org/pdf/retention_storage_pathological_records_archives_3rd_ed_oct06.pdf 21394
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Re: COPIES OF HOSPITAL NOTES
Reply #15 by linda mccafferty |
Posted: June 15, 2008 | |
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Pardon me for breathing Mr Correction , i did state to Bernadette i was not sure, if it was absolutely incorrect why did you not state the correct answer to Bernadette Mr No-It-All. if you stopped using alias names by coming on the next post under FW to state the correct answer, i would use a better alias as we all know what FW stands for . 21399
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Re: COPIES OF HOSPITAL NOTES
Reply #16 by moya |
Posted: June 15, 2008 at 01:06 | |
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being as mr correction and FW are the same person the comment Absolutely Incorrect was not needed when he went on to post the link under FW 21400
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Re: COPIES OF HOSPITAL NOTES
Reply #17 by mary |
Posted: September 6, 2009 at 07:13 | |
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Am I allowed to join this discussion with my own question? My psychiatric notes have been lost between 1997 and 1999 (I have recently found out I have a physical medical condition which has confirmed my misdiagnosis concerns of over 15 years) and they have exceptionally sensetive information in them. i requested my notes in April as and was given them incomplete (After nearly 2 months from initial request) Initialy I was happy to be told that they were searching archives. After months of being fobbed off, Yesterday I received all the notes(via special delivery) they have and the ones I need are definitely missing. I'm currently involved with ICAS and I'm wondering who is responsible or what the reppercussions are for the hospital surrounding this as I've been told this will be a completely seperate issue to the list of other complaints I have against the Trust responsible for my care. Information on Data protection is very sketchy on this so have they broken rules or not? Can anyone offer advice please? 23353
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Re: COPIES OF HOSPITAL NOTES
Reply #18 by Maria |
Posted: September 6, 2009 at 14:08 | |
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Hello Mary ICAS are very good and will be able to help you. If the trust are saying this is unrelated to your complaint, then I would say that your initial contact on the lost notes is the start of a new complaint, if you are not happy with their response go to the next stage. You can link the two issues together once you have all the facts. I was in a very similar situation over 'misplaced' records during the complaint about my late mother's care, ICAS were involved and initially the trust said this was a separate complaint, however once it was established that the misplaced files contained data that linked directly to my initial complaint the investigation continued, I was not timed out. If you wish to email me in confidence then please contact me at maria.cann@mrsaactionuk.net, I may be able to help you further. 23354
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Re: COPIES OF HOSPITAL NOTES
Reply #19 by shelly |
Posted: February 1, 2010 at 22:24 | |
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whilst in hospital having an operation on my foot left outside the room waiting for a porter to fetch me to take me up to the ward i got out my green folder and started reading it within two mins this nurse appeared from nowher and said are you a patient and just snatched the folder out of my hand and said your not allowed to read that if id of been well enough that day i would of gone and reported her how rude is she to snatch out of my hand its absolutly disgusting 23728
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